Refund and Returns Policy

Last Updated: August 2026

At SI Building Solutions, we aim to provide quality products and reliable service. This Refund & Returns Policy explains how product returns, replacements, and refunds may be handled if online ordering is introduced.

1. Product Returns

Products may be eligible for return if they are received damaged, defective, or different from the confirmed product.

2. Return Conditions

To request a return, the product should be unused and in its original condition and packaging. Proof of purchase or order information may also be required.

3. Damaged Products

If a product arrives damaged, please contact us as soon as possible with details and supporting photographs so that we can review the issue.

4. Replacement

Depending on the situation and product availability, we may offer a replacement for damaged or defective products.

5. Refunds

If a refund is approved, the applicable amount will be returned using the available payment method or another agreed method.

6. Non-Returnable Products

Certain products may not be eligible for return due to their nature, customized specifications, installation, or other applicable conditions.

7. Return Shipping

Return or delivery-related costs may depend on the reason for the return and will be communicated before the return is processed.

8. Refund Processing

Approved refunds will be processed within a reasonable timeframe. Processing time may vary depending on the payment method or financial institution.

9. Policy Updates

SI Building Solutions may update this Refund & Returns Policy when necessary. Any changes will be published on this page.

10. Contact Us

For return, replacement, or refund-related questions, please contact us:

SI Building Solutions
📍 Chattogram, Bangladesh
📞 01896 123 456
✉️ info@sibuildingsolutions.com